Return & Exchange Policy

Last updated: August 2026

At My Store, we want you to love every purchase. If something isn't right, we're here to make it easy and stress-free. Your satisfaction is our top priority, and we stand behind every product we sell.

📅 Return Window

We accept returns and exchanges within 30 days of delivery. Please ensure your request is submitted within this window to be eligible.

✅ Eligible Items for Return or Exchange

Unused & unopened items in their original packaging with all tags and accessories intact
Defective items with manufacturing defects confirmed upon inspection
Shipping-damaged items with visible damage caused during transit
Incorrect items that don't match what you ordered

❌ Non-Eligible Items

Items that have been used, opened, washed, or altered in any way
Items returned after the 30-day return window
Items damaged due to misuse, improper storage, or accidental damage by the customer
Custom, personalized, or made-to-order items (unless defective or incorrect)
Perishable goods, intimate apparel, or hygiene-related products for health and safety reasons

📧 How to Request a Return or Exchange

Email us at seeders-gusset-57@icloud.com with your order number, the item(s) you'd like to return or exchange, and the reason for your request.
For defective, damaged, or incorrect items, please include clear photos or a short video showing the issue — this helps us resolve your case faster.
We'll review your request within 2 business days and send you a Return Authorization (RA) number. Returns without a valid RA number will not be accepted.
Securely pack the item(s) and ship them back using a trackable carrier. Share the tracking number with us once shipped.
Items must arrive at our facility within 14 days of RA approval to be eligible for a refund or exchange.

🚚 Return Shipping Costs

Return Reason	Who Pays Return Shipping	Restocking Fee
Defective, damaged, or incorrect item	We cover it — prepaid label provided	None
Change of mind / no longer needed	Customer's responsibility	10% restocking fee

💳 Refunds

Once we receive and inspect your returned item(s), refunds are processed within 3–5 business days to your original payment method. Please allow an additional 3–5 business days for your bank or payment provider to reflect the credit.

Defective, damaged, or incorrect items: Full refund including original shipping costs.
Change-of-mind returns: Product price refunded, minus return shipping cost and the 10% restocking fee.
Partial refunds may be issued for items returned in a condition that differs from what was described.

🔄 Exchanges

Defective or incorrect items: We'll ship a replacement within 5–7 business days at no extra cost once the issue is confirmed.
Size, color, or model exchanges: We'll process the swap once the original item is received and inspected. Any price difference will be charged or refunded accordingly.
If the desired replacement item is out of stock, we will offer a full refund or store credit as an alternative.

🚨 Damaged or Lost in Transit

If your order arrives visibly damaged or if your package appears to have been lost in transit, please contact us within 7 days of the expected delivery date with photos of the packaging and item(s). We will file a claim with the carrier and work to resolve the issue as quickly as possible — at no cost to you.